Privacy Policy

Last updated: November 2026

1. Who We Are

ProClean Access provides exterior cleaning and specialist access services based in Guiseley, West Yorkshire. You can reach Kris directly via the enquiry form, WhatsApp, phone on 07931 658090 or email at sales@proclean-access.co.uk.

2. What Information We Collect

When you send an enquiry, we collect your name, email address, postcode, phone number (if given), the service and area you choose, your message and any photos you attach. If you contact us by WhatsApp, phone or email, we receive whatever you send that way. We do not collect payment card details through this website.

3. How We Use Your Information

We use the information you provide solely to respond to your enquiry, prepare a quotation and (with your agreement) schedule work. We do not sell or rent your personal data. Enquiry forms are processed and stored by our website host, Netlify, on our behalf, and WhatsApp messages are handled by WhatsApp (Meta). We share your details with anyone else only where required by law.

4. Data Retention

Enquiry records are retained for 12 months then deleted securely. Customer records relating to completed work are retained for 6 years for accounting and legal compliance purposes.

5. Your Rights

Under UK GDPR, you have the right to access, correct or request deletion of the personal data we hold about you. To exercise any of these rights, email us at sales@proclean-access.co.uk.

6. Cookies

This website does not use tracking cookies or analytics. Pages load the Inter font from Google Fonts, which means your browser connects to Google's servers and shares your IP address with them.

7. Changes to This Policy

We may update this policy from time to time. The current version will always be available at this address.